FAQ’s
Questions that light the way…
On the path of choosing, buying, and collaborating, there are always questions that guide us like a light in the dark.
At Espad Gold, we believe that an informed customer, a strong partner, and a confident buyer are born from dialogue and transparency. That’s why we carefully designed this page to answer your most frequent questions and real concerns.
Whether you’re looking to create a unique piece of gold, give an eternal gift with your voice, or earn income by introducing us — this is the place to start with clearer understanding.
Every question is an opportunity to build greater trust.
And if you don’t find your answer here, we’re always just a message, a call, or a step away.
Categories of questions
How can I join the EspadGold marketing program?
Simply register on the website, activate your partnership panel, and start introducing our products and services.
How is the sales commission calculated?
Commission varies based on your sales level: Silver (3%), Bronze (4%), and Gold (5%). The Diamond level (fixed 5%) is reserved for approved bloggers and influencers.
How is the sales commission calculated?
The Diamond level is specifically for influencers and bloggers who have been verified by the Espad Gold team and earn a fixed 5% commission on every referred purchase — regardless of the purchase amount.
How can I get verified as a blogger or influencer?
After registering in the affiliate system, submit your social media information through the dedicated Diamond registration form. The support team will review your details, and if approved, the Diamond level will be activated.
How are the sales I refer tracked?
Each user has a unique referral link and code, which are used during checkout and automatically recorded in your dashboard.
How can I withdraw my earnings?
Through the Wallet section in your dashboard, you can either request a payout or use your balance to purchase gold.
Is there a time limit or minimum sales requirement to earn a commission?
No, commissions are earned even on your very first sale. As your sales increase, your affiliate level will be upgraded.
How can I view my sales and commission reports?
In your dashboard, you can access a complete report showing your commissions, purchase dates, customers, and payment status.
Does Espad Gold also provide marketing training?
Yes, in the affiliate dashboard, there is a section with training on marketing, content creation, and guidance on how to use the tools.
Do I need to pay any fees to join the affiliate program?
No, membership is completely free. You just need to register and start your activities.
What is a Gold Bag?
The Gold Bag is part of the Espad Gold loyalty club, where you earn points through activities like purchases, leaving reviews, referring friends, or participating in events. These points are then converted into gold.
How can I join the Gold Bag program?
You automatically become a Gold Bag member with your first purchase or site registration, and point accumulation begins immediately.
Which activities earn points?
Purchasing from the website, leaving reviews, sharing photos or videos of your package, inviting friends, participating in campaigns, and providing feedback on services.
How much gold is each point worth?
Each point is equivalent to one “Sout” (0.01 grams) of gold, which you can receive at the end of the period either as credit or physical gold.
How can I track my points?
In your dashboard, under the “Gold Bag” section, you can clearly view all earned points, the type of activity, and their dates.
Do the points have an expiration date?
Yes, points are valid until the end of each season or specified period and are then reset — the exact dates are outlined in the club’s rules.
Can I transfer my points to someone else?
Currently, points are personal and cannot be transferred to another account.
How can I convert my points into gold?
Once your points reach the required threshold, you can request a conversion to gold or use them for purchases through your dashboard or by coordinating with support.
Do I need to pay any fees to receive the equivalent gold?
No, your points are calculated based on the gold value of that day and can be used or received without any additional cost.
What happens to the points if I return a purchase?
If an item is returned or an order is canceled, the corresponding points will be automatically deducted from your account.
What does “Build Your Own Gold” mean?
This service allows you to design and order gold with your chosen design, text, weight, and details — a gift made exclusively for you.
What types of gold can be customized?
Rings, necklaces, bracelets, nameplates, anklets, and even special designs for occasions like birthdays, anniversaries, love, or children.
How do I place a custom gold design order?
There is a dedicated form on this page where you can specify the type of gold, weight, desired text or name, and upload an image of your design.
Can I create a design completely from scratch?
Yes! Even if you only have a conceptual idea, the Espad Gold design team will help turn it into a tangible and workable model.
How is the cost of custom gold calculated?
The final cost is calculated based on the gold’s weight, design complexity, production time, and type of request, and will be communicated to you before final approval.
How long does it take for custom gold to be ready?
It usually takes between 5 to 20 business days, depending on the type of order and the complexity of the design.
Is it possible to ship orders internationally?
Yes, your custom gold can be securely shipped abroad — especially for Iranian expatriates.
Can I turn an image of my loved one’s name, signature, or handwriting into gold?
Yes, you can send us a photo of a signature, handwriting, or a special design, and it will be accurately crafted onto gold.
Will the final design be sent to me before production?
Yes, a 3D preview or the designed image will be sent to you for final approval.
If I want to make changes after placing the order, is it possible?
Yes, changes are possible before production begins. Once the manufacturing process has started, no changes can be made.
What exactly do Espad Gold festivals include?
The festivals are a collection of seasonal and special occasion campaigns that include exclusive discounts, gold gifts, raffles, and emotional-themed campaigns.
When are the festivals held?
Festivals are usually held on occasions such as Valentine’s Day, Mother’s Day, Nowruz, Black Friday, Halloween, and other national and international celebrations.
How can I stay informed about active festivals?
You can stay updated on current festivals through this page, Espad Gold’s social media channels, or by subscribing to SMS or email notifications.
Do the festivals apply only to gold purchases?
Not necessarily. Some festivals also include special services such as “Eternal Voice,” custom gold designs, or even affiliate program memberships.
Is it possible to participate in multiple festivals at the same time?
Yes, as long as you meet the requirements of each festival, you can participate in multiple campaigns at the same time.
How are festival discounts calculated?
Discounts are automatically applied to the final price in your shopping cart or can be used through a discount code.
Are the festivals only for online purchases, or do they apply to in-store purchases as well?
Most festivals are active both for the in-store location in Tehransar and online; details are provided on each festival’s page.
What types of gold are discounted in each festival?
Depending on the festival theme, specific categories such as rings, necklaces, or products for love or children may be eligible for discounts.
Do I need to register to participate in the festivals?
For some campaigns, yes; a simple registration form is available on the respective page. For most festivals, making a purchase automatically counts as participation.
How can I share my festival experience with others?
You can send us photos or videos of your purchase, unboxing, or gift-giving moment, and we may feature them in the “Customer Experiences” section or on our social media channels.
What is Espad Gold, and what services does it offer?
Espad Gold is a gold and jewelry brand with a physical gallery in Tehran and an online store, offering a novel shopping experience, personalized services, gift-focused festivals, and emotional concepts such as the “Eternal Voice.”
What is the main goal of the Espad Gold brand?
Our goal is to transform the gold shopping experience from a traditional process into something beyond a purchase — a “gift from the heart.”
Does Espad Gold have a physical store?
Yes, the Espad Gold physical gallery is located in the Romak Mall commercial center in Tehransar.
Why should we choose Espad Gold?
Because of its combination of authenticity, transparency, modern design, secure online shopping, personalized services like “Build Your Own Gold,” and unique experiences such as the “Eternal Voice.”
Is it possible to purchase online with international shipping?
Yes, we coordinate international shipping to deliver orders to Iranian customers living abroad.
How is Espad Gold different from other gold galleries?
Our focus is on an emotional, creative, and engaging customer experience — from custom gold designs to capturing a voice or story within the gift.
Is it possible to purchase in installments?
Yes, installment purchase options are available for certain products within the brand’s regulations.
Does Espad Gold have an official license?
Yes, all Espad Gold activities are regulated by the union and have the official licenses required for selling gold and jewelry.
What special services do you offer besides selling gold?
These include “Build Your Own Gold,” “Eternal Voice,” the loyalty club (Gold Bag), becoming a seller, seasonal festivals, and full customer support.
What is Espad Gold’s future vision?
To become one of the leading gold brands in Iran and internationally, while maintaining a human touch, trust, innovation, and a distinctive customer experience.
What exactly is the “Buy Gold, Win Gold” campaign?
This campaign is a points and raffle system that gives Espad Gold buyers the opportunity to earn points with every purchase and participate in gold and gift raffles.
How can I participate in the raffle?
Simply make a purchase from Espad Gold, and your order number will automatically enter the raffle. You can also earn extra points by leaving reviews or sharing photos.
Is there a time limit to participate in the campaign?
Each raffle period has a specific date, which is announced on the active festivals page. You can accumulate points until that date.
How can I earn points?
You earn points by purchasing gold, sharing photos or videos of your unboxing, writing reviews, or referring Espad Gold to others.
Do I earn points when I purchase online as well?
Yes, both online and in-store purchases earn points.
How can I check how many points I have?
In your dashboard, under the “Gold Bag” section, you can see your points, the type of activity, and the raffle dates.
Do the points have an expiration date?
Yes, points are valid until the end of a specified period, as stated in the festival rules. It’s recommended to use them before the period ends.
How are the raffles conducted?
Raffles are conducted online, transparently, with winners announced through the Espad Gold website and official channels
If I win, how do I receive my prize?
The Espad Gold team will contact you to coordinate either physical delivery or in-person pickup of your prize.
Can I share my points with someone else?
Currently, points are personalized and can only be used by the account owner.
What exactly is the “Eternal Voice”?
The “Eternal Voice” is a unique service that allows you to record an emotional voice message and present it in an artistic format, along with a special gift, for your loved ones.
How can I record my own voice message?
Through the form available on this page, you can either upload your audio file or record and send your message directly with guidance from the support team.
Is professional processing available for my voice recording?
Yes, your voice message is enhanced in a professional studio and transformed into an artistic audio piece with inspiring music and sound effects.
How can I be sure that my message is successfully delivered to the recipient?
Each message is linked to a unique QR code printed on a special card inside the package. When scanned, your message will play securely and privately.
Is it possible to send this package abroad as well?
Yes, we offer international shipping to various countries, especially for Iranians living abroad.
What kind of content can my voice message include?
Your message can include romantic words, cherished memories, greetings for special occasions, or even a heartfelt legacy message — anything that comes from the heart.
What is the allowed duration for the voice message?
We recommend messages between 30 seconds and 2 minutes. If you need a longer duration, please contact support.
Can I send multiple voice messages to different people?
Yes, you can create a separate message for each recipient, making a unique Eternal Voice for each person.
What should I do if I don’t have a high-quality audio file?
Our team will guide you on how to record better quality audio. You can also coordinate with us to record your message via WhatsApp or a voice call.
Is the Eternal Voice service only available with gold purchases?
No, this service can be ordered even without purchasing gold and can serve as a standalone, meaningful, and emotional gift.